What our Customers say...


DJ was very responsive to our needs and when the containment of the kitchen ripped open, he came over and fixed it quickly. All the folks who work there and have worked on the damage cleanup have been amazing; courteous, quick, responsive, and professional.

This experience has been great! Kyle, DJ and Colby has been amazing! They walked me through everything and they were so patient with us and didn’t mind making me as comfortable as possible through this process! They were knowledgeable and very sweet!

Lindsey and the rest of the team made a bad situation easier to face. They took extra care of personal property (especially sentimental items) while cleaning the items that could be saved. Thank you for providing a professional and quality service!

Great service!.. professional and most importantly on time, with no “half-day arrival time frame”!... the tech did a great job.. marketing was amazing!.. both were friendly and professional!.. would definitely recommend!

This company is amazing to work with, stress free, once Lawson got a hold of it. We did not have to worry about a thing, they even handled the communication with the insurance adjuster. Whenever I went into the office the staff was so down to earth yet still remained professional (Scott, Paula, Whitney, everybody). My bathroom and the adjacent room were flooded from a rat chewing through a water line in the attic (complete mess), it was like flood waters coming in. From the time Lawson saw the area he got everybody together that needed to work on the project and we did not have to do anything else, we did not even have to call them, they called us and worked on it until it was complete. The bathroom and adjacent room now look better than before the damage. Andy and his crew showed up and went right to work.  Andy's explanations were on point (great guy).  Thank you for being such and amazing crew!

My company recently had water damage that created a haven for mold to grow both under the carpet and in the drywall. SERVPRO did an excellent job of handling the entire project from remediation, removal, all the way to reconstruction. Once we were at a stage to remodel and put the room back together as it was prior to the damage, Lawson Cox/SERVPRO Reconstruction Manager, did an exceptional job of communicating what next steps would be, as well as seeing the project through to completion. I was extremely happy with the end result of the room once it was complete. Very thankful for an excellent job handled by SERVPRO.

Paula and the staff are amazing! We had water issues (flooding) from busted pipes. One call was made and in no time they were on it. Paula called on a daily basis checking on us! When its time for cleaning our rugs from the main house I make 1 phone call and immediately they respond and keep me in the loop with the drying process. I also know exactly when our rugs will be back! Nothing like being treated like family with everyone up there! We will continue to use SERVPRO!

I recently had Shaun M. with SERVPRO of Albany service our office for disinfectant services (due to COVID). He was on-time, professional and very knowledgeable. I had a lot of questions about the process and he was able to answer them all. Overall the process was efficient and gave us peace of mind. I would highly recommend Shaun M. with SERVPRO of Albany.

"Haven't had time to text but I greatly appreciate you picking up the gear and having it cleaned for SCFR. Just got the bill and it was more than reasonable for what you guys did. You guys are awesome. Thanks again for all y'all do."

SERVPRO employees were the best, they were knowledgeable and efficient in their jobs! Very professional and quick in our cleanup. I would certainly use them again, if needed.


From the beginning, I had no prior experience with professional cleaners. From day one, when I called them, during our scheduled on-site appointments, to the actual day of service, everyone I met and talked to were professional and courteous. Casey and Alina did a great job of explaining the process to me and I felt confident with their expertise. Thanks everyone!!

We had a pipe burst under the slab.  Every room in the office was wet.  SERVPRO got there about 35 minutes after we called them.  They showed up with plenty of equipment to help us and within 3 days we were back in working order.  

SERVPRO got to my house within the hour to dry up water that was all over my kitchen floor.  My dishwasher flooded everywhere.  They were able to save my brand new floors.  I trust this company

My husband and I are pleased at the amount of help Andy was when our ceiling caved in due to the storm.  Andy impressed us with the professionalism, and timely help.

My home was hit by the January Storm.  I am so thankful that SERVPRO was able to help dry out my attic.  It is has been 2 years since the storm and We have finally gotten all our home back together.  

Every person I have met or talked with from SERVPRO of Albany and Americus were so professional, understanding, and patient...I was impressed with their positive attitude about their job. This company has made a difficult situation most bearable. 

After a fire that started in the kitchen at a restaurant I manage, we called SERVPRO of Albany and Americus. They took care of everything from start to finish. They were quick and efficient! 

Our church is covered in mold from the Hurricane damage. After calling SERVPRO, they assured me that we were in great hands by choosing them.  So far our experience has been amazing, and the open lines of communication is great.  Thank you SERVPRO for making this horrible experience better.   

I want to thank the production manager who kept checking in on us through the restoration. It really helped us know what was happening.

Amazing customer service with exceptional people who cared very deeply about my house and the contents in it. I would recommend this company every day if someone needs a professional restoration company. 

The SERVPRO technicians were extremely polite, courteous as well as professionally dressed each and every day they were here at my home.

The incident itself was traumatic as well as an inconvenience but this crew made it very tolerable.

The team at SERVPRO of Albany and Americus met and went above my expectations of a restoration company. Everyone I came in contact with was professional and had a great vibe about them. I felt at ease working with SERVPRO and will be recommending them in the future. 

We are so thankful that we called SERVPRO when our house flooded with our washing machine.  SERVPRO was there within the hour and had everything dry so quickly.  They were able to save our floors.  Thank you SERVPRO.

SERVPRO is wonderful at mold.  Their professionalism and knowledge goes a long way for me.  Communication on what will happen next and how long the job will take is just one of the strong attributes SERVPRO has.  

I went out of town for 2 weeks.  Mold had began growing all over the cabinets and inside.  SERVPRO cleaned it up and did a wonderful job!

I had a water damage in my home.  Once SERVPRO began tearing out the flooring, they found mold and asbestos.  I was taken out of my home for about 2 weeks but now I am back inside my home and the flooring is beautiful.  

I had mold in my carpet and I didn't know it.  I was sick for months, and finally someone told me to call SERVPRO to have a mold assessment.  SERVPRO found the mold in my carpet and now I havent been sick since SERVPRO came in.  

Commercial building has been set up for a while.  We had the building opened up to see if we could open for business soon, and SERVPRO was called in to check for mold and water damages.  SERVPRO took care of us for a great price and great time frame.  

Mold was infested in each of the apartment rooms.  SERVPRO was given a very strict deadline because students were going to come back to live in them soon.  They got everything cleaned up and livable before the deadline and we will alway recommend them.  

SERVPRO did amazing making it like it never even happened.  We had a pipe burst and within the hour SERVPRO had the water cleaned up and fans put on the walls.  Within 2 days we were back to running that hall again.  

My items were packed out of my home so that my home could be rebuilt.  SERVPRO brought all of my items back to my home and placed them in the rooms that they go in.  They even set up my furniture in the bedrooms.  I am thankful for their professionalism.  

SERVPRO did a fantastic job packing out my home so that my house could be rebuilt.  Anytime I needed anything, SERVPRO allowed me to get from my storage.  

SERVPRO sent in a team to help pack out my home after the storm came through.  I was nervous of the condition of my contents due to my roof not being present in some of the rooms.  SERVPRO brought all of my things back to my home and they were clean and looked better than they did in my home prior to the storm.  

When the straight line winds came through Albany, it was a scary sight and sound to hear your roof being ripped off your house.  I called SERVPRO and they had someone on site to tarp my home within the hour.  Thank you SERVPRO for caring about my home as much as I do. 

I'd recommend you guys to anyone.

On a scale from 1 to 10, 1 being the worst and 10 being the best, you guys are a 10!

Sharon was amazing. I felt safe leaving my home in her hands.

I was very pleased with the services Derek provided. Thank You.

Derek did an excellent Job! Courteous, timely, and thorough!

SERVPRO personnel did an outstanding job.

Everything was great and very professional. We have enjoyed having SERVPRO of Albany and Americus in our home!!

Derek did a great job and I was very comfortable with him. He was very conscientious to go the extra mile and that is very appreciated. He listened to me and what special areas I had...We have used SERVPRO of Albany and Americus recently at my mother’s house to do duct cleaning in a garage apartment on Dawson road. We were pleased with that as well.

Thanks again!

Brandon was professional and explained everything. I have nothing but praises for SERVPRO of Albany and Americus's crew. It is obvious that the management expects a lot of customer service from their workers. They were very genuine, and I can tell that customer service was not an act. They are awesome!

I will certainly call you again if I ever have this happen!

I left them a key to the house and trusted them while I was out of town.

Derek did a nice job and was prompt. He was friendly and professional.

Derek and Jeff were very professional and did a wonderful job.

Your team was the greatest! Thanks, thanks, and thanks again!

I enjoyed Mr. Derek and Mr. Nate. I love how they came in and worked.

Derek was on time, thorough, and did a great job.

Oh! My! Goodness! I didn't know SERVPRO cleaned carpets, but so glad I found out they did. Had the carpet cleaned today and cannot believe the results...amazing! The best part, THE SERVICE, from scheduling, the reminder call, and your technician was so friendly. Highly recommend this company! They definitely delivered and more!

They truly were helpful and prompt, extremely courteous!

You have a superb team (Dee, Bea, and Cecric). Excellent workers, they are very courteous, polite and professional. Thanks.